This document provides guidelines for resolution and the treatment of complaints made by our customers. Each employee is responsible for reviewing the elements of the policy below. Also, the employee’s signature is required to confirm the reading of the organization's policy.
1. POLICY STATEMENT
At BLAST DIGITAL ENTERTAINMENT SERVICES S.R.L, we believe that if a customer wishes to file a complaint or express dissatisfaction, it should be easy for them to do so. It is BLAST DIGITAL ENTERTAINMENT SERVICES S.R.L’ s policy to receive complaints and consider them as an opportunity to learn, adapt, improve and provide better service.
In addition, a quick resolution of complaints, in a way that respects and values the person's feedback, can be one of the most important factors in recovering the person’s confidence about a product or service offered by the company. It can also help prevent further escalation of the complaint. A responsive, efficient, effective and fair complaint management system can assist an organization to achieve this.
The purpose of this policy is to ensure that complaints are handled properly and that all customer complaints or comments are taken seriously. This organization expects staff at all levels to be committed to fair, effective, and efficient complaint handling.
This policy is intended to ensure that BLAST DIGITAL ENTERTAINMENT SERVICES S.R.L handles complaints fairly. efficiently and effectively. The company's objective is to ensure that its complaints procedure is properly and effectively implemented and that complainants feel confident that their complaints and worries are listened to and acted upon promptly and equitably.
Our complaint management system aims to:
This policy provides guidance to our staff and to individuals who wish to file a complaint about the key principles and concepts of our complaint management system.
This policy applies to all staff receiving complaints from customers made to or about us, regarding our products, services, staff, and complaint handling.
4. WHAT IS A COMPLAINT?
A complaint is any expression of dissatisfaction about the product/services offered by BLAST DIGITAL ENTERTAINMENT SERVICES S.R.L or its staff or the action or lack of action taken regarding operations. facilities or services provided by BLAST DIGITAL ENTERTAINMENT SERVICES S.R.L or by a person or body acting on behalf of BLAST DIGITAL ENTERTAINMENT SERVICES S.R.L.
All complaints will be reviewed and resolved within 7 days.